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Our Values

Our Values and Culture

Our values and ethos unite and guide us, they reflect the culture of our business. We believe these guiding principles help us to deliver the greatest value to our customers.

Caring

Passionate

Curious

Reliable

Collaborative

Our Ethos

We Put People First

Here at HQBS we believe that if we look after our employees, they will look after our customers. By treating our employees with respect and appreciation, we aim to maintain a rich workplace that is characterised by a culture of hospitality and hard work.

The inclusive community that HQBS strives to create for its people allows for the success of the company. By providing training and professional development opportunities and offering clear guidance and management, we are able to provide quality results.

We treat our customers with the same thought and consideration, as we understand that ‘one-size’ really doesn’t fit all. We believe it is important to adhere to our 5 core values when it comes to working with our customers to establish an excellent relationship and achieve great results, together

Caring

We value and care about others and ourselves

  • We ensure the safety of our people and those around us.
  • We take time to listen and understand.
  • We look for ways to reduce our environmental impact.

Passionate

We are committed to delivering a high quality service

  • We always look to ‘go the extra mile’.
  • We apply the highest standards to everything we do.
  • We are motivated to do our best.

Curious

We never stop learning and asking questions

  • We take an interest in our customers and their needs.
  • We keep abreast of new technology and innovations.
  • We look to find solutions not problems.

Reliable

We are trustworthy, ethical, and responsible

  • We give a service our customers can depend upon.
  • We carry out all our dealings with each other and customers with integrity.
  • We treat each other and our customers with respect.

Collaborative

We believe in the power of working together

  • We have clear and open channels of communication.
  • We treat our customers as partners.
  • We stay connected and keep our personal approach in the way we do things.